WinRT Support Blog

Thursday, July 20, 2006

No Incomming mail, How to forward mail from Exchange

Jesse from Australia Writes

I have setup winrt on a winxp box, everything works apart from recieving email back to the queue.
Our mail server is exchange 2003, i have created a mail box for the user but for the life of me cannot work out how to now forward the email back to the winrt box.

How does this work when using an exchange 2003 server?
I have setup a new exchange mail box for the rt user but i am only able to forward mail to another email address not a computer account.

Please help

Hi Jesse.

I think that you already had a look at http://winrt.blogspot.com/2006/05/inbound-email-fetchmail.html

Before involving Exchange lets have a look at the WinRTs ability to accept emails.

Setup your WinRt environment and complete the test from
http://winrt.blogspot.com/2006/07/configure-incoming-emails-on-winrt.html

on your DNS server create an "A RECORD" pointing to your winRT servers ip address.

test the dns by going to the exchange server command prompt and type "ping winrt.yourcompany.com" this should return the ipaddress of the winrt-server to you.

On the exchange server goto the mailbox you made for the WinRt emails and forward all the emails to support@winrt.yourcompany.com

Regards WinRT support

Wednesday, July 12, 2006

Configure incoming emails on WinRT

Many People ask us about incoming emails. It can be hard to set up.

First we are gouing to setup a local test environment.

in your WinRT machine goto c:\WINDOWS\system32\drivers\etc and edit the file "hosts" in notepad.

add belov the line "127.0.0.1 localhost"
127.0.0.1 winrt.yourcompany.com

Save "hosts" and exit notepad.

start a command prompt (cmd.exe) and type

net stop "mail caster"


This prevents the emails from entering WinRT yet.

Now lets test your incoming MS SMTP server.

On your WinRT machine start Outlook Express, Populate the Account with the following information :
Display Name : Outlook Express on WinRT (Not important)
email address : outlook@winrt.yourcompany.com (important we will use this address later)
Incomming mail server type: Pop3 (not important)
Incomming mailserver IP : 127.0.0.1 (not important)
outgoing mailserver : 127.0.0.1 (THIS IS IMPORTANT)
Account name : outlook (Not important)
Password : password (Not important)

Now go to Tools : Options : Tab General and DESELECT "Send and receive messages at Startup" and DESELECT "Check for new messages every 30 minutes"

Now make a new email message and address it to anyone at our WinRT Server

Like this :

To : support@winrt.yourcompany.com
Subject : Test of SMTP server on WinRT machine incoming
Body : Testing feels good....
Send the email

now look in the folder C:\Inetpub\mailroot\Drop
you should be able to see you email in here

You can even double-click on the email to verify that this is your email.

Now Log into to RT as root
Create user : outlook
Email : outlook@winrt.yourcompany.com
This is the name we used on TT Profile - Mail from address
Select “Let the user be granted rights”
Save

Go To Global/User rights

Find the user “outlook” (at the very bottom) give the user the following rights :

CommentOnTicket
CreateTicket
ModifyTicket
ReplyToTicket



Now in the command promtp type:

net start "mail caster"

monitor the drop folder to see the email disappering.

In WinRT see that a ticket has be created in the General Queue.

Jesper Jurcenoks
www.netvigilance.com
Regards WinRT Support