Inbound Email - Fetchmail

We got a question from Ohio.

Hello, thanks for the new beta - install was perfect. I am a long time user of many previous linux versions and for the life of me I can not figure out how to configure the fetchmail on windows. Outbound email works perfectly - how do I get fetchmail to check a pop3 box for incoming email?

Answer :

We cannot get fetchmail to work either :-( So we made another solution. ;-)

Send the emails to the Microsoft SMTP server that is required for installation, the mail will gets picked up from the drop folder by a small windows service that we have made and put directly into the correct RT - queue.

I am sure that you can setup the pop3 server to forward the email.

RT will accept emails in the format queuename@winrtserver.company.com

To utilize several queues with your pop3 system you would have to setup several pop3-accounts one for each queue.

I support that you just send the email directly to the RT server, either with or without an MX record.

Regards

WinRT Support.

Windows Logon Integration

Brian from Oklahoma asks :

Just a quick question, I am researching possible options for ticket management. WinRT seems to be what I am looking for but I don't really want to have to deal with another database of users for our station. Is there any way to use active directory or NT users?


Answer : Dear Brian, Currently we are foxusing on porting RT to windows, we would like to get that perfected before we move into a fork like Active Directory Authentication etc.

We understand your need but we currently do not have unlimited resources for this project.

If you decide to implement AD authentication yourself then we would be happy to include it in our Installer.

We can also do this task as a contract job for you.

Regards WinRT support.