To "Give" or "Assign" a ticket.
We have many Support questions like this one :
How do I "give" or "assign" a ticket to somebody else.
or the advanced variant : When you create a new ticket in a queue (Create.html) or update 'People' (ModifyPeople.html) on a ticket the 'Owner' dropdown only contains the one option, 'nobody'.
We are Sorry to say that in the Current Version of WinRT 3.4.5 you cannot give a ticket to somebody else. They would have to "Take" or "Steal" the ticket.
The rights "AssignTicket" and "GiveTicket" has apparently existed in earlier versions of RT but noone knows why they fell out, Jesse Vincent the maker of RT for Linux noticed that they where missing on april 10th 2006.
netvigilance is not the maker of RT we "only" port it to windows, the missing feature will come into WinRT as soon as it has been published in the Linux RT version.
For the Hardcore administrators there is an untried patch for an "AssignTicket" right on this mailing list, TRY AT YOUR OWN RISK !!!!
Regards
netvigilance support.
How do I "give" or "assign" a ticket to somebody else.
or the advanced variant : When you create a new ticket in a queue (Create.html) or update 'People' (ModifyPeople.html) on a ticket the 'Owner' dropdown only contains the one option, 'nobody'.
We are Sorry to say that in the Current Version of WinRT 3.4.5 you cannot give a ticket to somebody else. They would have to "Take" or "Steal" the ticket.
The rights "AssignTicket" and "GiveTicket" has apparently existed in earlier versions of RT but noone knows why they fell out, Jesse Vincent the maker of RT for Linux noticed that they where missing on april 10th 2006.
netvigilance is not the maker of RT we "only" port it to windows, the missing feature will come into WinRT as soon as it has been published in the Linux RT version.
For the Hardcore administrators there is an untried patch for an "AssignTicket" right on this mailing list, TRY AT YOUR OWN RISK !!!!
Regards
netvigilance support.
posted by winrt-support at
3:21 PM
1 Comments:
it seams version 3.6 has giveticket rights....
http://wiki.bestpractical.com/index.cgi?GiveTicket
NOTE: THIS RIGHT DOES NOT CURRENTLY EXIST It's being proposed for RT 3.6.x and beyond.
A user that has GiveTicket rights can give ownership of a ticket to another user if that user has the OwnTicket right.
This right can be granted to a user or a group on a queue-by-queue basis or globally.
may be winrt 3.6.x 'll do so ?
someone is upgrading winrt porting ?
By
Anonymous, at 10:11 AM
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