Configure incoming emails on WinRT

Many People ask us about incoming emails. It can be hard to set up.

First we are gouing to setup a local test environment.

in your WinRT machine goto c:\WINDOWS\system32\drivers\etc and edit the file "hosts" in notepad.

add belov the line "127.0.0.1 localhost"
127.0.0.1 winrt.yourcompany.com

Save "hosts" and exit notepad.

start a command prompt (cmd.exe) and type

net stop "mail caster"


This prevents the emails from entering WinRT yet.

Now lets test your incoming MS SMTP server.

On your WinRT machine start Outlook Express, Populate the Account with the following information :
Display Name : Outlook Express on WinRT (Not important)
email address : outlook@winrt.yourcompany.com (important we will use this address later)
Incomming mail server type: Pop3 (not important)
Incomming mailserver IP : 127.0.0.1 (not important)
outgoing mailserver : 127.0.0.1 (THIS IS IMPORTANT)
Account name : outlook (Not important)
Password : password (Not important)

Now go to Tools : Options : Tab General and DESELECT "Send and receive messages at Startup" and DESELECT "Check for new messages every 30 minutes"

Now make a new email message and address it to anyone at our WinRT Server

Like this :

To : support@winrt.yourcompany.com
Subject : Test of SMTP server on WinRT machine incoming
Body : Testing feels good....
Send the email

now look in the folder C:\Inetpub\mailroot\Drop
you should be able to see you email in here

You can even double-click on the email to verify that this is your email.

Now Log into to RT as root
Create user : outlook
Email : outlook@winrt.yourcompany.com
This is the name we used on TT Profile - Mail from address
Select “Let the user be granted rights”
Save

Go To Global/User rights

Find the user “outlook” (at the very bottom) give the user the following rights :

CommentOnTicket
CreateTicket
ModifyTicket
ReplyToTicket

Now in the command promtp type:

net start "mail caster"

monitor the drop folder to see the email disappering.

In WinRT see that a ticket has be created in the General Queue.

Jesper Jurcenoks
www.netvigilance.com
Regards WinRT Support