Deleting Tickets

Ashok from Bangalore writes :

"I login as root... I haven't been able to figure out how I can delete a ticket.... root is a super user and has all priviledges and rights...however when I click on any ticket I get oly the following options.. 'Take' 'Reply' 'Comment'

noting to delete ...how to set this right ?"

Ashok rates this as Severity :"A major feature is broken"

Answer :

1) We don't make RT, we only port it to Windows, any complains on design and usability must be taken to Best Practical.
2) Tickets are not meant to be deleted as part of the normal workflow this is the reason for you not having a delete option. Per definition Ticket are closed and stayes in the system for Audit purposes.
3) to delete a ticket click "Reply", "Resolve" or "Comment", change status to "Deleted" - click "Update Ticket"

Regards

WinRT Support.

To "Give" or "Assign" a ticket.

We have many Support questions like this one :

How do I "give" or "assign" a ticket to somebody else.

or the advanced variant : When you create a new ticket in a queue (Create.html) or update 'People' (ModifyPeople.html) on a ticket the 'Owner' dropdown only contains the one option, 'nobody'.

We are Sorry to say that in the Current Version of WinRT 3.4.5 you cannot give a ticket to somebody else. They would have to "Take" or "Steal" the ticket.

The rights "AssignTicket" and "GiveTicket" has apparently existed in earlier versions of RT but noone knows why they fell out, Jesse Vincent the maker of RT for Linux noticed that they where missing on april 10th 2006.

netvigilance is not the maker of RT we "only" port it to windows, the missing feature will come into WinRT as soon as it has been published in the Linux RT version.

For the Hardcore administrators there is an untried patch for an "AssignTicket" right on this mailing list, TRY AT YOUR OWN RISK !!!!

Regards

netvigilance support.

Help for Dummies

Pete from Hull in UK writes :

I haven't got any experience of linux, unix, php, or mysql commands is there any documentation for "dummies" which could be of use?

Pete.

In an ideal world you should not need any knowledge of Linux, Perl or mysql to use the WinRT system.

This book on RT can come in handy though.

RT Essentials

Regards

WinRT support.