SLA Management

Sieng Writes : Hi there,

I need to create 3 levels of response time (15mins, 30mins & 1 hour). Is there a way to do it in WinRT?

Also, how can I have a create a view of all outstanding ticket together with their remaining time before breaching the response time.

Appreciate your help. Thank you.

WinRT Support Answers : Dear Sieng this question is related to Request Tracker in General and not to our Windows Port of RT, you have several Options :

1) check Best Practicals website for hints http://www.bestpractical.com/rt/docs.html
2) Buy the book on RT called "RT Essentials" from Amazon Buy "RT Essentials Now"
3) Pay Best Practical to help you http://www.bestpractical.com/services/support.html
4) Pay netVigilance a little less than best practical to help you

Regards WinRt Support