Cannot create new ticket after fresh ins
A User writes :
After installing WinRT 3.4.4 from the exe file at this site. Login as root and press the new ticket in General. Trying to press the create button to create a new ticket will result a red bar with the following error message.
X RT Error
Ticket could not be created due to an internal error
In the syslog it will give the following message
[Thu Mar 16 15:15:58 2006] [error]: Ticket couldn't be created: (C:/rt/Request Tracker/winrt/cgi/../../rt/lib/RT/Ticket_Overlay.pm:738)
[Thu Mar 16 15:15:58 2006] [error]: WebRT: Ticket could not be created due to an internal error () (C:\rt\Request Tracker\var\mason_data\obj\3865757628\standard\Elements\Error.obj:39)
[Thu Mar 16 15:17:08 2006] [error]: RestrictionsToClauses: I don't know about Delegate.Approver yet at C:/rt/Request Tracker/winrt/cgi/../../rt/lib/RT/Tickets_Overlay.pm line 2556.
The result is no ticket can be create and whole program is not usable
WinRT Support Answer : We have now been able to replicate the problem, and we must admit that 3.4.4 was put on the web prematurely. 3.0.16 Works in this respect.
We are working on a fix.
After installing WinRT 3.4.4 from the exe file at this site. Login as root and press the new ticket in General. Trying to press the create button to create a new ticket will result a red bar with the following error message.
X RT Error
Ticket could not be created due to an internal error
In the syslog it will give the following message
[Thu Mar 16 15:15:58 2006] [error]: Ticket couldn't be created: (C:/rt/Request Tracker/winrt/cgi/../../rt/lib/RT/Ticket_Overlay.pm:738)
[Thu Mar 16 15:15:58 2006] [error]: WebRT: Ticket could not be created due to an internal error () (C:\rt\Request Tracker\var\mason_data\obj\3865757628\standard\Elements\Error.obj:39)
[Thu Mar 16 15:17:08 2006] [error]: RestrictionsToClauses: I don't know about Delegate.Approver yet at C:/rt/Request Tracker/winrt/cgi/../../rt/lib/RT/Tickets_Overlay.pm line 2556.
The result is no ticket can be create and whole program is not usable
WinRT Support Answer : We have now been able to replicate the problem, and we must admit that 3.4.4 was put on the web prematurely. 3.0.16 Works in this respect.
We are working on a fix.
posted by winrt-support at
9:58 AM
2 Comments:
I have this same issue. Has the problem been resolved or a patch released? If not, how do I downgrade to 3.0.16?
By
Anonymous, at 8:35 AM
http://winrt.blogspot.com/2006/04/working-winrt-345-beta1.html
By
winrt-support, at 8:45 AM
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